Description
We are looking for an experienced Chatwoot specialist to review and optimise our existing customer support setup. Our current setup includes Chatwoot, Dialogflow, and Twilio integrations and is already fully implemented. The project will have two phases: Phase 1: Audit Review our existing setup, identify gaps, issues, and areas for improvement, including: Inbox configuration and routing Open, pending, and resolved conversation flows Dialogflow flows and bot-to-agent handoff Twilio integrations Automations and overall Chatwoot configuration Any technical issues, gaps, or recommended best practices The deliverable will be a short report outlining findings and recommended changes. Phase 2: Implementation Once we agree on the recommendations, we would like the same person to implement the approved changes. Important: Hands-on experience with Chatwoot is required. Please briefly describe your previous Chatwoot experience when applying.