Description
We are looking for an AI-powered Voice of Customer (VoC) solution that can analyse customer voice recordings and automatically convert them into structured customer feedback, insights and actionable recommendations. The solution should reduce the need for manual recording review and help business teams understand customer concerns, expectations and trends faster. Automatically convert customer voice recordings into structured Question & Answer data, analyse customer sentiment and key themes, identify recurring issues, and provide actionable business insights. The system should support commonly used audio formats such as: MP3 WAV M4A MP4/audio The supplier should confirm the maximum supported file size and recording duration. The solution must automatically convert voice recordings into text. The transcription should ideally support: Different accents Different speaking speeds Multiple speakers Background noise Long recordings Timestamps The supplier should provide expected transcription accuracy. Sentiment Analysis, Customer Response Extraction, Question Identification, Speech-to-Text, and Trend Analysis. Please submit the POC and SOW.