Description
Summary SaaS platform generating paystubs, offer letters, W-2s, 1099s, and income verification documents. We use Tidio for live chat and want someone to build out Tidio's AI feature (Lyro AI) so it handles most routine customer questions automatically, freeing up our human agent. Context: My co-founder and I are relocating to Vietnam, so we need support running reliably without constant oversight. We'll have a live agent covering US hours, but want Lyro AI to resolve or assist with as many conversations as possible. This is a niche ask — we specifically need real, hands-on Tidio/Lyro experience, not general chatbot background. Scope - Set up and train Lyro AI on our knowledge base/FAQs (document edits, 5-day edit window, refunds/resends, coupon rules, document type differences, billing/order status) - Build escalation rules for handoff to our live agent (fraud, disputes, out-of-policy requests) - Test against real scenarios and refine responses - Document the setup for our team to maintain Requirements - Proven Tidio/Lyro AI experience — share examples or a portfolio -mStrong knowledge-base structuring skills so the AI answers accurately, not hallucinated - Experience with AI-to-human handoff flows - Comfortable with async communication (Atlanta team, Vietnam time) Project Details - We provide policies, FAQs, and canned responses as source material - Open to a small paid trial task before the full build To Apply Include: (1) examples of Tidio AI automations you've built, (2) your approach to training an AI on a niche knowledge base, (3) rate and availability.