Description
Summary We are looking for an experienced automation specialist to build an AI-powered customer service workflow for our Shopify store using n8n. Our support team currently spends too much time answering repetitive questions about orders, shipping, products, returns, refunds, and FAQs. We want to automate these conversations while keeping human agents involved when an issue requires manual attention. The goal is to create a reliable workflow that can receive a customer inquiry, understand the request, retrieve the relevant information, generate an appropriate response, and either respond automatically or escalate the conversation to a human. What we need We need someone who can build and configure the automation in n8n and connect it with Shopify and our existing customer service tools. The workflow may include: Shopify order and customer data retrieval AI-powered question and answer handling Product and FAQ information Shipping and order status questions Customer inquiry routing Human agent escalation Email or helpdesk integration Conditional business logic Error handling and testing The exact workflow will depend on our current support process, so we are looking for someone who can recommend the best approach rather than simply install a prebuilt template. Ideal freelancer You should have hands-on experience with n8n, Shopify APIs, AI integrations, webhooks, and customer service automation. Experience with OpenAI, Claude, Gmail, helpdesk platforms, CRMs, or databases is a plus. Please share examples of similar Shopify, n8n, AI chatbot, or customer support automation projects you have built. When applying, briefly explain how you would approach automating Shopify customer support while keeping human escalation available.