Description
WhatsApp E-Commerce Sales & Order Manager – Saudi Arabia Job Overview We are a growing e-commerce business in Saudi Arabia selling fitness and sports products through WhatsApp Business, Facebook/Instagram advertising, and online sales channels. We are looking for an experienced WhatsApp E-Commerce Sales & Order Manager who can take complete responsibility for managing our WhatsApp orders from start to finish. This can be an individual freelancer, Virtual Assistant, experienced e-commerce manager, or an agency/team. The main goal is simple: manage incoming customers, convert conversations into orders, collect online payments, coordinate deliveries, follow up with customers, and continuously improve the sales process. Key Responsibilities 1. WhatsApp Business Management * Monitor WhatsApp Business messages and incoming inquiries. * Respond to customers professionally and quickly. * Answer product, price, availability, delivery and payment questions. * Follow up with customers who are interested but have not placed an order. * Maintain professional communication in Arabic and English. * Organize customer conversations and orders properly. 2. Order Management * Receive and verify customer orders. * Confirm product, quantity, price and delivery details. * Collect customer’s name, mobile number and complete Saudi delivery address. * Confirm order details with the customer before processing. * Maintain an accurate record of every order. * Track order status from confirmation until s