Description
We are a UK-based campervan furniture manufacturer looking for someone to help us build a simple, reliable AI-assisted customer service system for WhatsApp Business. What we want to achieve WhatsApp is an important customer communication channel for us. We receive regular questions about products, vehicle compatibility, lead times, fitting, prices, delivery, etc. We want to use AI to help answer these messages quickly and consistently. Initially, we do not want AI automatically replying to customers without human approval. The ideal workflow would be: Customer WhatsApp message → AI reads the message → AI uses our business/product information → AI drafts a suitable reply → one of our team reviews/edits it → we send the reply. Once we trust the system, we may automate certain simple questions later. Current setup We currently have: - WhatsApp Business using our existing business telephone number - Two people who deal with customer WhatsApp messages - A Meta Business account - Make.com account - OpenAI API account with API access working - A basic Make scenario already created using OpenAI - Our own website containing a lot of the product information the AI would need We have already successfully tested OpenAI inside Make by manually entering customer questions and generating replies. What we need help with We would like someone experienced with WhatsApp Business Platform/API, Make.com and OpenAI to help us: - Recommend the simplest and most cost-effective way of connecting our