Description
We are a U.S. mortgage company seeking an experienced Twilio A2P 10DLC, TCPA/SMS compliance, and GoHighLevel (GHL) specialist to help us resolve our current messaging registration issues and restore SMS functionality in our GoHighLevel system. Our primary SMS use is client communication and customer service. We need to communicate with clients regarding loan status updates, document requests, application and processing updates, appointment reminders, appraisal and closing coordination, and general two-way conversations between our clients and our mortgage team. In addition, we want to maintain the ability to send separate client relationship and refinance-related communications, including occasional refinance opportunities, mortgage-related notifications, loan anniversary messages, and other appropriate relationship communications. We understand that promotional or marketing communications may require separate consent and want the setup structured correctly from the beginning. We have already attempted A2P 10DLC registration and have experienced multiple campaign rejections. We therefore need someone who can diagnose the underlying issue rather than simply submit another campaign. We need the specialist to review our complete setup, including our Twilio account, A2P Brand registration, A2P Campaign registration, Messaging Service, phone numbers, GoHighLevel integration, website opt-in/consent workflow, Privacy Policy, Terms & Conditions, campaign descriptions, sample SMS mess