Description
Summary Titel: WhatsApp Business API chatbot setup for e-commerce website (Dutch) Beschrijving: We have a WhatsApp chat button live on our website, currently linked via a basic WhatsApp click-to-chat link to our business number. It's not fully working as intended — the current greeting/first message customers see isn't right, and there's no automation behind it. We want the entire workflow set up properly, end to end: Customer clicks the WhatsApp icon on the site They're routed instantly to a chatbot (not directly to us) The bot handles common questions If the bot can't resolve the question, the conversation gets handed off to us (a real person) seamlessly What we provide: Complete FAQ document with questions and answers, ready to use (Dutch) Fallback message text for when the bot doesn't recognize a question Access to our Meta Business Suite account (already verified) A verified business number for WhatsApp Business — happy to assist with any verification steps needed during setup Scope: Review and fix our current WhatsApp setup (existing number on the WhatsApp Business app) — identify what's misconfigured, including the greeting message customers currently see Migrate the number to the WhatsApp Business API — note: we previously attempted this and ran into signup/verification issues that were never resolved, open to your recommended approach Set up a chatbot platform (Wati, Trengo, Respond.io, Tidio, or your recommendation) — please include a brief cost comparison, including any option that avoids a paid platform (e.g. direct Meta API integration) Build a chatbot flow using our provided FAQ content, with a clear fallback that hands off to a human when the bot can't help Make sure the website's chat button connects cleanly into this new flow Test end-to-end: click icon → bot conversation → handles FAQs → escalates to us when needed Ownership & handover All accounts (chatbot platform, API credentials, etc.) must be set up under our own accounts, not the freelancer's — we retain full ownership and access from the start. Please also provide brief documentation of how the chatbot flow is structured (triggers, logic, handoff conditions), and hand over any custom code/scripts used, so we can independently maintain this or bring in another developer later if needed. Budget: max €50, fixed price Requirements: Experience with WhatsApp Business API setup and migration from the consumer app Familiarity with Meta Business Suite verification process Please share relevant past projects involving WhatsApp Business API integrations, ideally including bot-to-human handoff flows.