Description
Summary We run a growing custom-manufacturing business and we're looking for an experienced workflow automation specialist to help us make our order process faster, smoother, and less manual. This is an ongoing, hourly role — we're not after a one-off fix. We want to build a genuine long-term working relationship with the right person, and we're happy to pay well for someone who's excellent at what they do. What we're trying to achieve Right now, a custom design order flows through several tools before the customer receives their finished design, and there's more manual work in the middle than there should be. We want to cut the time it takes a customer to receive their design and remove the repetitive steps that slow our team down. That first goal is the priority — but there are lots of other efficiencies across the business we'll want to tackle together over time, so there's plenty of ongoing work for the right person. Our stack Our order and fulfilment process runs across tools including: Shopify (orders / store) Klaviyo (email / customer comms) Typeform (customer intake — details, photos, specifications) ClickUp (internal task and order management) n8n (automation / integration layer) Third-party API integrations (data lookups and validations) You don't need to have used every one of these, but you should be very comfortable connecting tools like these together, moving and transforming data cleanly between them, and building automations that are reliable rather than fragile. What you'll be doing Designing and building automations that pass data between our tools (Shopify → Typeform → ClickUp and beyond) with minimal manual intervention. Cleaning up and standardising our intake so the right information reaches the right place automatically. Building validation/cross-check steps that catch data-entry errors before they cause problems downstream. Setting up automations in n8n (or advising on the best approach) and integrating third-party APIs. Helping us measure the process — cycle time, how much still needs a human — and steadily improving it. Working with us to identify and automate the next efficiency, and the next. About you Proven, senior-level experience with workflow automation and systems integration (n8n, Make, Zapier, or similar — we currently lean on n8n). Strong track record connecting e-commerce and operations tools (Shopify, Typeform, ClickUp / project-management tools, email platforms). Comfortable working with APIs, webhooks, and data transformation. A problem-solver who can look at a messy manual process and design a clean, dependable system — not just wire two apps together. Clear communicator who can work independently and suggest improvements proactively. Reliable and responsive — we value a long-term partner we can trust. The details Type: Ongoing / long-term, hourly Level: Expert / senior Location: We're UK-based; you can be anywhere, but reasonable overlap with UK hours is a plus Rate: We pay well for the right person — please share your hourly rate in your proposal To apply Please tell us briefly: A relevant automation you've built — ideally connecting e-commerce or operations tools — and the impact it had. Which of the tools above you've worked with. Your approach to making automations reliable (handling errors, bad data, edge cases).