Description
We're looking for a GoHighLevel (GHL) expert to build and train an AI Voice Agent (Conversation AI) inside our GHL sub-account to handle inbound phone calls. The agent should answer common questions, qualify leads, book appointments, and route or transfer calls when needed — all sounding natural and on-brand. Responsibilities Set up and configure GoHighLevel's AI Employee / Conversation AI for voice (inbound calls) Build call flows and prompts tailored to our business (FAQs, lead qualification, appointment booking, objection handling) Train the AI agent using our knowledge base, FAQs, scripts, and past call transcripts Configure GHL Calendars for AI-driven appointment booking during calls Set up call routing/transfer logic to a human agent when needed Connect and configure phone numbers (GHL native/Twilio) for inbound call handling Fine-tune AI tone, response accuracy, and conversation flow through test calls Set up workflows/triggers based on call outcomes (tags, pipeline updates, follow-up SMS/email) Test extensively for latency, accuracy, and natural conversation handling Provide documentation and light training for our team Requirements Proven hands-on experience with GoHighLevel, specifically Conversation AI / AI Employee (voice) Experience setting up inbound voice AI agents (not just chat/SMS bots) Strong understanding of GHL Workflows, Calendars, Pipelines, and Custom Fields Experience with prompt engineering / training AI on custom knowledge bases Familiarity with GHL