Description
# AI Expert for Contact Center Assistant Short version for the Upwork listing. The full technical brief (see `docs/brief-expert-ai.md`) is provided as an attachment. --- ## Suggested job title **AI Engineer — Agentic RAG + Voice for Production Contact Center (Roomonitor)** Alternatives: - Senior AI Engineer — Agentic Chatbot + Tool Use + Voice - LLM Expert — Production RAG → Agentic Migration + HubSpot & Voice Integration ## Category AI & Machine Learning → Chatbot Development / LLM Development ## Experience level Expert ## Project length 3–6 months (phased) ## Hourly / Fixed Fixed price per phase (recommended). Open to hourly for initial discovery. --- ## Job description (paste this) **⚠️ Before you apply — please read** We need results **in days, not weeks**. This is not a learning opportunity — we're looking for a seasoned expert who has already shipped this exact type of work multiple times and can hit the ground running. - **Do NOT apply** if you don't have direct, hands-on production experience with agentic LLM architectures (Anthropic tool_use, OpenAI function calling, or equivalent frameworks). - **Do NOT apply** if you can't start this week and dedicate significant hours to move fast. - **Do NOT apply** if your portfolio is only demos, tutorials, or courses — we need proof of production systems in the wild. Proposals without portfolio evidence of shipped agentic/RAG systems will be dismissed. Proposals that don't address the timeline explicitly will be dismissed. ---