Description
Summary AI Automation Specialist — E-commerce (Shopify, Amazon, TikTok Shop) FAO Supplement Brand — please read the full listing before applying and confirm you’ve done so in your first line. About the Role We’re a fast-growing DTC e-commerce brand selling on Shopify, Amazon, and TikTok Shop, looking for someone to design and build AI-powered automation across customer service, influencer/UGC operations, and creative strategy. This isn’t a “run existing tools” role — we want someone who can architect workflows (using tools like Zapier/Make, GPT/Claude APIs, and relevant SaaS integrations) that materially reduce manual work across the team. What You’ll Automate • Customer service: AI-assisted or AI-first response handling across Shopify/Amazon/TikTok support channels, with clear escalation paths for edge cases. • Influencer outreach & negotiation: automated discovery, outreach sequencing, and first-pass negotiation/back-and-forth for UGC and affiliate deals. • UGC and seeding operations: automating the logistics of product seeding (tracking who’s been sent product, follow-ups, content collection) and basic bookkeeping tied to seeding spend. • AI creative strategist function: a system (or workflow + you monitoring it) that tracks trending sounds/formats/hooks on TikTok and translates them into actionable creative briefs for our team. What We’re Looking For • Proven experience automating operations specifically for an e-commerce or DTC brand (please share concrete examples — not general automation work). • Hands-on experience with Shopify, Amazon Seller Central, and TikTok Shop ecosystems. • Practical experience building with AI APIs (OpenAI, Anthropic/Claude, etc.) and no-code/low-code automation tools (Zapier, Make, n8n). • Experience with influencer/UGC platforms and outreach tooling (e.g. Modash, Grin, Aspire, or similar) is a strong plus. • Comfortable proposing the tech stack rather than just executing a spec — we want your judgement on what’s worth automating vs. not. How to Apply 1. Start your application with the phrase “FAO Supplement Brand” so we know you’ve read this listing in full. 2. Include 2–3 specific examples of automation you’ve built for e-commerce brands (customer service, influencer ops, or creative/content workflows), with what it replaced and the measurable impact. 3. Briefly outline how you’d approach the first 30 days on this project. Engagement • Type: [Fixed price / Hourly — specify] • Estimated duration: [To be confirmed] • Start: [Immediate / date]