Description
About the Project We run a growing field service business and currently handle customer requests, technician scheduling, job updates, and follow-ups across email, phone notes, and our CRM. Too much information is being copied manually between systems, which causes delays and missed tasks. We are looking for an experienced AI agent developer to build a production-ready internal agent that can coordinate these workflows and reduce administrative work. What the AI Agent Should Do The agent should be able to: * Read incoming customer requests from email and web forms * Identify the service type, urgency, location, and required technician skills * Create or update records in our CRM through API integrations * Suggest available appointment times based on technician schedules * Draft customer responses for approval * Send reminders and follow-up messages * Escalate unusual or high-risk requests to a human * Maintain a clear activity log for every action taken This is not a basic chatbot project. The system must perform actions through APIs, follow business rules, and handle multi-step workflows reliably. Technical Requirements We are open to your recommended architecture, but the likely stack may include Python, FastAPI, OpenAI or Claude, LangGraph, PostgreSQL, webhooks, and third-party API integrations. The system should be modular, maintainable, and easy to expand with new workflows later. Experience with AI orchestration, structured outputs, error handling, human approval steps,