Description
Summary Title: Build an AI Customer Service Agent Using n8n We are looking for an experienced n8n automation developer to build an AI customer service agent that can handle common customer questions and support requests. The agent should be able to receive customer messages, understand the request, pull information from connected systems, provide accurate responses, and send complex cases to a human team member. Core responsibilities: * Respond to common customer service questions * Look up customer, order, account, or booking information * Answer questions about order status, shipping, returns, refunds, cancellations, products, and policies * Ask follow-up questions when more information is needed * Create or update support tickets * Send complex, urgent, or sensitive requests to a human * Provide the support team with a summary of each conversation * Record customer messages, responses, outcomes, and relevant data * Prevent the agent from making up information when an answer is not available Possible channels: * Email * Website chat * SMS * WhatsApp * Facebook or Instagram messages Please explain which channels you have experience connecting to n8n. Possible integrations: We may need the agent connected to tools such as: * Shopify or another ecommerce platform * GoHighLevel or another CRM * Gmail * Help Scout, Zendesk, Gorgias, or another help desk * Google Sheets or Airtable * Slack or Telegram * OpenAI, Claude, Gemini, or another AI model * Shipping and order-tracking platforms The final integrations will depend on your recommendations and our existing systems. Requirements: * Strong experience building workflows in n8n * Experience with AI agents, prompts, tools, memory, and structured outputs * Experience using APIs, webhooks, and authentication * Experience connecting customer service systems * Ability to build error handling, retries, logs, and human handoff rules * Ability to protect customer data and restrict what the agent can access * Ability to test the workflow using realistic customer requests * Clear documentation explaining how the automation works Deliverables: * Fully working n8n customer service workflow * AI response and decision-making system * Required API and platform integrations * Customer and order lookup process * Human handoff process * Conversation summaries and internal notifications * Error handling and failure alerts * Testing and revisions * Setup and maintenance documentation * Exported n8n workflow files When applying, please include: 1. Examples of customer service or AI workflows you have built in n8n 2. The AI model and system setup you recommend 3. How you would prevent incorrect or made-up responses 4. How you would handle human escalation 5. Your estimated project timeline 6. Your fixed-price estimate 7. Any ongoing software, API, or usage costs