Yelp automation

Job Details

Description

Summary Upwork Job Posting AI Automation Specialist – Yelp Review Auto-Response & Multi-Location Integration Project Overview We are seeking an experienced AI Automation Engineer to build a fully automated Yelp review management system for our restaurant group, Shawarma Guys, which currently operates three restaurant locations. Our goal is to automatically detect every new Yelp review and generate an intelligent AI-powered response that is then posted back to Yelp with minimal or no manual intervention. This is not a basic chatbot project. We are looking for someone experienced with APIs, AI, automation workflows, webhooks, and multi-location business integrations. Business Locations Our Yelp Business accounts include three locations: Shawarma Guys – South Park Shawarma Guys – Mira Mesa Shawarma Guys – La Mesa Each location must operate independently while following the same AI response framework. Project Goals Build an automated system that: Monitors all three Yelp Business pages 24/7 Detects every new review Pulls all review information including: Review text Star rating Customer name Review date Business location Photos (if available) Sends the review into an AI model Generates a personalized response based on our business guidelines Automatically posts the response back to the correct Yelp Business page Prevents duplicate replies Logs every interaction for auditing and reporting Required Features Review Monitoring The system should automatically detect: New reviews Updated reviews (if supported) Edited reviews Review status AI Response Generation Responses should never sound robotic. The AI should: Thank customers appropriately Personalize every reply Reference details mentioned in the review Match our restaurant's tone Avoid repeating responses Handle positive, neutral, and negative reviews differently Be capable of using custom prompts that we provide Maintain brand consistency Response Logic Example behavior: ⭐⭐⭐⭐⭐ Thank the guest. Mention something specific from their review. Invite them back. ⭐⭐⭐⭐ Thank them. Acknowledge any suggestions. Invite another visit. ⭐⭐⭐ Apologize where appropriate. Address concerns professionally. Offer to speak offline if needed. ⭐⭐ / ⭐ Empathize. Apologize. Provide contact information. Attempt service recovery. Avoid arguing. Protect the company's reputation. Multi-Location Support The automation must: Know which Yelp page the review belongs to Respond using the correct business information Support independent prompts if desired Be scalable for future restaurant locations AI Requirements Preferred AI platforms include: OpenAI GPT Anthropic Claude Google Gemini The system should allow prompt editing without requiring code changes. Automation Platforms (Preferred) Experience with one or more of: n8n Make.com Zapier Pipedream Custom API development Python Node.js Yelp Integration Experience with: Yelp Fusion API Yelp Business APIs OAuth authentication API rate limits Webhooks or polling Review response endpoints (if available) Alternative compliant integration methods if Yelp API limitations exist Please explain how you plan to overcome Yelp's automation limitations while staying within Yelp's

Skills

Automation Lead Generation Social Media Marketing API Marketing Strategy

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telegram	pre_ai_job_alert	sent	Thu, Jul 23, 2026 8:35 AM	-

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