Description
Summary # Upwork Job Posting ## Go-to-Market (GTM) Engineer – AI, Automation & Growth for Customs Brokerage (3-Month Contract) ### About Us We are a fast-growing U.S. Customs Brokerage and Trade Compliance firm looking to transform how importers find and work with customs brokers. Our vision is to become one of the most technology-driven customs brokerages in the United States by leveraging AI, automation, and data to improve customer acquisition, client experience, and operational efficiency. We are looking for an experienced **Go-to-Market (GTM) Engineer** who can combine software engineering, AI, sales automation, and growth strategies into scalable systems. This is **not** a traditional marketing position. You will be building technology that generates revenue. --- # Contract Duration **3 Months (with potential for long-term engagement)** Expected commitment: * 20–40 hours per week * Flexible schedule * Remote --- # Project Goals By the end of this contract, we want to have a repeatable system that: * Generates qualified importer leads * Automates outbound prospecting * Tracks and nurtures prospects * Uses AI to personalize communications * Integrates sales, marketing, and CRM workflows * Provides dashboards for business performance --- # Responsibilities You will design and build systems including: ### 1. Importer Lead Generation * Build databases of U.S. importers * Analyze import data * Score potential customers * Identify high-value prospects * Build workflows for ongoing lead generation --- ### 2. CRM & Sales Automation Integrate and automate platforms such as: * HubSpot * Pipedrive * Salesforce * Airtable * Notion Create workflows for: * Lead routing * Email sequences * Pipeline automation * Follow-up reminders * Customer lifecycle management --- ### 3. AI Sales Automation Build AI-powered systems that can: * Research prospects * Generate personalized cold emails * Draft LinkedIn outreach * Prepare sales call notes * Summarize meetings * Recommend follow-up actions Experience with OpenAI APIs, Claude, Gemini, or similar AI platforms is highly desirable. --- ### 4. Data Engineering Develop pipelines using: * Python * APIs * SQL * Web scraping (where appropriate and compliant) * ETL workflows Build importer intelligence databases that combine: * Company information * Import activity * Contact enrichment * Lead scoring --- ### 5. Business Intelligence Create dashboards showing: * Lead generation * Conversion rates * Sales pipeline * Revenue metrics * Customer acquisition cost (CAC) * Marketing ROI --- ### 6. Website Growth Recommend and implement tools that improve conversion, such as: * Interactive duty calculators * Customs compliance checklists * HTS lookup tools * AI chat assistants * Lead capture forms * Landing pages --- ### 7. Automation Automate repetitive business tasks using tools such as: * n8n * Zapier * Make * Python scripts * APIs --- # Technical Requirements Strong experience with several of the following: * Python * JavaScript/TypeScript * SQL * REST APIs * OpenAI API * LangChain or similar AI frameworks * HubSpot * Zapier * n8n * Make * Git/GitHub * Docker (preferred) * Cloud platforms (AWS, Azure, or GCP) * Web scraping * Data visualization --- # Nice to Have Experience in one or more of these industries: * Customs Brokerage * Freight Forwarding * Logistics * Supply Chain * International Trade * B2B SaaS Knowledge of: * U.S. Customs (CBP) * HTS Classification * ACE * Import/Export Compliance is a major advantage but not required. --- # Deliverables ## Month 1 * Understand business processes * Build CRM structure * Develop importer database * Set up AI workflows * Build first lead generation pipeline * Deliver initial dashboard *Launch automated outbound campaigns --- ## Month 2 * Build AI prospecting assistant * Create reporting dashboards * Integrate CRM automations * Develop customer scoring model --- ## Month 3 * Optimize workflows * Build additional AI tools * Document systems * Train internal team * Deliver production-ready automation stack --- # Success Metrics At the end of the contract we expect to have: * A scalable lead-generation engine * Automated outreach workflows * Centralized CRM * AI-assisted sales processes * Real-time reporting dashboards * Documented systems ready for long-term growth --- # What We're Looking For We value builders who enjoy solving business problems with technology. You should be comfortable working independently, proposing ideas, and delivering practical solutions rather than waiting for detailed instructions. If you've built growth systems that combine AI, automation, software engineering, and sales, we'd love to hear from you. --- ## To Apply Please include: 1. A brief introduction about yourself. 2. Examples of AI or automation projects you've built. 3. Links to GitHub, portfolio, or case studies (if available). 4. Your experience with CRM integrations and sales automation. 5. Your preferred hourly rate. 6. Why you're interested in this project.