Description
Hi, We have a claude project that has all the docs in it and can answer our customer support tickets well but we also need to keep teaching it as we sell a technical product. We are looking for someone that can help us build AI in to this system and help reply to tickets. At the end it would be great if the solution would: - Reply to emails using our knowledge base but need to be approved but a person at the start then maybe if its 100% sure its correct in future can just reply no approval needed. - Reply to website chats - Self learn so when we solve a ticket it gets added to the database and it learns each time. - If its wrong we correct it and then it learns. - We do about 60 emails per day ( 10 of these will be complex) What we use for software at the moment: - thrivedesk as our inbox it gets forwarded from gmail into here (https://developers.thrivedesk.com/) - Tawk for website chats - Calude project for the knowledge base We would like to keep using thrivedesk if we can but if we have to change that is ok. Happy to pay for software or a platform etc. It needs to work and not break all the time. Please reply with a rough guess on how long it will take. Thanks