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Intercom Workflow Automation Setup

Search - AI Chatbot · ai_analyzed · UID ~022078839212652208330

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Job Details

Budget $10.00 - $20.00/hr
ExperienceExpert
DurationUnknown
Weekly hoursUnknown
Client countryAbout the client
ProposalsLess than 5
Interviewing1
Invites sent2
First seenSun, Jul 19, 2026 3:13 PM
Last seenSun, Jul 19, 2026 11:42 PM

Description

Summary Scope of Work The project includes: Configure an automated workflow for customers contacting us via: Website chat Email (if applicable) Create a chatbot/menu that allows customers to select the reason for their inquiry (e.g. Order Status, Returns, Refunds, Delivery Issue, Product Inquiry, etc.). Configure the workflow so the interaction creates a Ticket instead of just a Conversation (where appropriate). Automatically populate ticket fields and tags based on the customer's selections. Route tickets to the correct team based on the inquiry type. Test the workflow to ensure everything works correctly. Requirements Requirements: Experience configuring Intercom Workflows and Tickets. Experience building chatbot/menu flows within Intercom. A good understanding of ticket routing and automation. Previous Intercom projects Deliverables A fully functioning customer intake workflow in Intercom. Automatic ticket creation and categorization. Automatic assignment of tickets to the appropriate team. A brief handover explaining how the workflow is configured.

Skills

Intercom Automation CRM Software WorkflowMax

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telegram pre_ai_job_alert sent Sun, Jul 19, 2026 3:14 PM -

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