Description
We're a growing company handling a high volume of customer-support tickets and we want to move from manual/rule-based handling to agentic workflows — an AI agent that can actually resolve, route, and act, not just reply. This is the first of several workflows we plan to "agentify," so we're looking for a team we can work with ongoing, not a one-off script. Budget is flexible for the right agency. What needs to be done: - Map our existing customer-support process and redesign it as an agentic workflow (agent + tools + handoffs) - Integrate the agent with our support stack (e.g. Zendesk/Intercom-style helpdesk + knowledge base) - Handle real actions — order lookups, refunds/escalations, ticket updates — not just canned answers - Make it production-ready: reliable, monitored, and easy to iterate on Who we're looking for: Agencies/teams who have actually shipped AI agents to production for clients — not just chatbot templates. To apply, please tell us: 1. 1–2 agentic projects you've shipped (what it did, for whom) 2. What stack/framework you build on (LangGraph, CrewAI, custom, etc.) 3. How you currently host, run, and monitor agents in production for clients 4. The biggest challenges you hit taking an agent from prototype → production 5. Do you maintain/run agents for clients on an ongoing basis, or hand off and walk away?