Description
Summary Project Type: Part-Time Contract (Project-Based / System Audit) Required Experience: Expert Level Project Overview We are a school-based behavioral health practice that has a ~60% completed automation engine built inside GoHighLevel (GHL). The voice logic and conversational telephony routing are fully built out, but the project was left incomplete due to critical execution errors in the integration layer. We are looking for an elite automation engineer to step in, audit the existing plumbing, fix the broken communication triggers, and ensure the system operates flawlessly. The Current Technical State What is Done: The core Voice AI conversational logic, telephony routing, and GoHighLevel webhook foundations are already built and active. Where the System Broke Down (Your Direct Tasks): 1. Broken Inbound Text Handoff: The system is failing to reliably text out the application link (Jotform) to the prospective parent's mobile device immediately after the Voice AI call concludes. 2. Missing AI Call Summaries: We are currently unable to generate or pull clean text summaries of the phone conversations back into the client's GoHighLevel activity feed. 3. Missing SMS Automation Features: I am looking to fully leverage GoHighLevel's native text automation capabilities to handle onboarding text interactions, which was a feature our previous developer missed. Scope of Work (The Audit & Fix Phase) System Audit: Review the existing GHL webhook logs, API payloads, and telephony bridges to locate where data is dropping. Trigger Repair: Fix the text-out logic so parents instantly receive the correct application links post-call. Data Pipeline Synchronization: Ensure the Voice AI tool pushes clean call summaries back into the GHL contact timelines. Calendar Guardrail & SLA Enforcement: Verify that master scheduling guardrails (e.g., preventing unapproved same-day modifications, keeping a 24-hour notice window) are correctly locked down. Technical Documentation: Deliver a concise troubleshooting guide detailing the triggers and integrations so our Practice Operations Coordinator can manage it moving forward. Paid Test Milestone Structure Milestone 1 (The System Audit & Diagnosis): Review the current account configuration, pinpoint the exact cause of the broken SMS handoffs/missing summaries, and present the technical patch plan along with standard workflow documentation. Milestone 2 (The Implementation & Launch): Apply the technical fixes, verify native GHL SMS automations work, stress-test the pipeline, and push the system live. Technical Requirements Demonstrated mastery of GoHighLevel webhook architecture, data field mapping, and custom API arrays. Proven experience working with advanced voice and conversational text engines.