Description
Summary We're launching a Dental premium implant, cosmetic and sedation dental clinic in the UK. We have a complete, documented build specification for an AI-driven operating system and need an experienced GoHighLevel (GHL) specialist to implement it. The system is a set of "AI agents" built inside GHL — an instant-response new-patient coordinator, a 24/7 AI voice receptionist, lead-nurture automations, and back-office workflows — all connected to our dental practice-management software (Dentally) and telephony. You won't be designing from scratch. We'll give you a detailed spec pack (system prompts, workflows, triggers, guardrails, and QA test scripts for each agent). Your job is to build it correctly, test it, and make it work reliably. What you'll build (scope of work) GHL foundations: sub-account setup, UK A2P/number registration, LC Phone (Twilio) with call recording + AI transcription, calendars per appointment type/clinician, a patient-journey pipeline, and custom fields. AI New Patient Coordinator: GHL Conversation AI (chat/SMS/WhatsApp/social DM) + Voice AI to answer calls 24/7, qualify enquiries, book consults, take deposits, and log everything — with a hard emergency-escalation/human-failover path. Dentally integration: two-way sync between GHL and Dentally via its API (using Make.com or similar) — bookings, statuses, and record linking. Lead-nurture + recall automations (booked-not-paid, lapsed leads, recalls) with accurate pipeline statuses. Reputation engine: NPS + Google-review request workflow. Payments: deposit/pay-link setup. Back-office workflows as scoped (reporting handoffs, alerts, daily briefing). Testing & handover: run our QA test scripts, launch in supervised mode, and provide a loom walkthrough + documentation so we can run it. Must-have skills & experience Proven GoHighLevel expert — Conversation AI, Voice AI, Workflows, calendars, pipelines, sub-accounts, LC Phone/Twilio. Please show real builds. Automation integration via Make.com / Zapier and working with REST APIs (we need a Dentally API integration). Experience building AI voice/chat agents that book appointments and handle real conversations. Strong grasp of call tracking, A2P/10DLC or UK equivalent SMS registration, and deliverability. Clear communicator in English; comfortable with Loom walkthroughs and documentation. Nice-to-have (bonus) Experience with dental / healthcare / clinic clients. Familiarity with Dentally (or CareStack, Xero) specifically. Awareness of UK GDPR / data-protection best practice for patient data (we handle compliance, but you should build with it in mind). Third-party voice-AI experience (Vapi, Synthflow, Retell) in case we extend beyond native GHL. What we provide A full spec pack: per-agent system prompts, workflow logic, triggers, guardrails, and QA test scripts. Our GHL, Dentally and Twilio accounts (shared securely after hiring). A responsive point of contact for questions. To apply, please include 2–3 GHL builds you've done that are similar (links, Looms, or screenshots). Voice AI / appointment-booking examples especially. A one-paragraph outline of how you'd approach the Dentally ↔ GHL two-way sync. Your experience with UK A2P/SMS registration and call recording in GHL. Whether you prefer fixed-price per phase or hourly, and your rough estimate for Phase 1.