Description
Summary Twilio + WhatsApp Business Setup for Kookabe (RAG Chatbot + New Business Number) About Kookabe - www.kookabe.com Please give us a fixed price for the below + Hourly cost on anything not in the project deliverables. We will provide everything needed - Questions & Answers for the RAG in a .PDF or .MD Kookabe is a Canadian business serving only Canadian customers. We want to move away from using my personal phone number and set up a more professional, automated communication stack using Twilio and WhatsApp. What I need: I need someone experienced with Twilio and WhatsApp Business to: 1. Twilio business number (voice/SMS) - Create or configure a new Twilio phone number that will become Kookabe’s main public business number. - Set it up so that calls go straight to voicemail (we generally do not answer the phone live). - Voicemails are transcribed to text and sent to us by SMS and/or email. - Make sure this number is suitable to use as the contact phone for: - Kookabe Google Business Profile - Kookabe Meta / Facebook / Instagram business accounts 2. Replace my personal number on Google / Meta - Update the Google Business Profile to use the new Twilio number instead of my personal cell. - Advise on or help update the number anywhere Meta asks for a business contact number (Business Manager, Page, Instagram, etc.). 3. WhatsApp Business via Twilio (separate number) - Set up a separate Twilio number dedicated to WhatsApp only. - Use Twilio WhatsApp Self Sign-Up to: - Connect my Meta Business account. - Register this number as a WhatsApp Business sender. - Configure the WhatsApp business profile (name, description, profile photo). 4. RAG chatbot for customer questions (WhatsApp) - Build or integrate a WhatsApp chatbot that uses RAG to answer common Kookabe questions, such as: - What Kookabe is and what we sell. - Product info. - Shipping within Canada. - Ordering process. - Wholesale / bulk orders. - Technical details: - Connect the bot to Twilio’s incoming WhatsApp webhook (or Twilio Studio, if that’s simpler initially). - Use a documents or FAQ knowledge base that I can update later (e.g., markdown docs, Google Drive docs, a small database, or a simple CMS). - Implement fallbacks and escalation (if the bot is not confident, it should capture the question and let a human respond later). 5. Website integration - Provide the WhatsApp click‑to‑chat link or button so we can add a “Chat on WhatsApp” button to our website. - Confirm how we should present both: - The public business number (for voicemail). - The WhatsApp chat button. Deliverables - Working Twilio account setup with: - Number A: main business number (voicemail‑only with transcription). - Number B: WhatsApp Business number connected via Twilio. - Confirmed updates to: - Google Business Profile phone number. - Guidance for Meta contact numbers. - Deployed WhatsApp chatbot that: - Answers core FAQs from a knowledge base. - Has a simple way for us to update answers/content. - Escalates gracefully when unsure. - Short documentation (can be a Google Doc or markdown file) covering: - How the Twilio numbers are configured. - How to update the FAQ/knowledge base. - How to test or restart the bot. - Approximate ongoing Twilio costs at our expected message volume. If you have a strong recommendation for an alternative WhatsApp provider that is simpler for Canadian businesses but still supports a RAG chatbot, I’m open to suggestions, but the default plan is Twilio.