Description
Summary Current Setup: • ManyChat AI Replies is active on Instagram DMs • Knowledge base includes several text entries: pricing, service durations, how long results last, touch-up policy, test patch policy, and general response rules • Brand Voice & Persona and Guardrails & Constraints fields are configured separately • A Claude API key has been connected as a beta integration, but no custom flow has been built with it yet The Problem: Despite extensive configuration, the AI still: • Responds inconsistently (sometimes robotic/clinical, sometimes casual) • Repeats greetings mid-conversation • Occasionally lists unrelated services/prices when only one was asked about • Loses context on short follow-up replies (e.g., replying “yes” or “year” to a clarifying question) • Has previously pulled incorrect or conflicting information from a linked website source (since removed) What I Need: 1. Audit my current ManyChat AI Replies setup (Knowledge base, Persona, Guardrails) and identify why instructions aren’t being followed consistently 2. Restructure and rewrite the system so behavior is reliable and repeatable, not just “sometimes right” 3. Fix specific known issues: greeting repetition, context loss on short replies, over-listing services, tone drift back to robotic phrasing 4. Advise whether ManyChat’s native AI Replies is sufficient for my use case, or whether connecting Claude/GPT via a custom Automation flow (API already connected) would perform meaningfully better 5. If a custom AI flow is recommended, build it, including a properly structured system prompt (identity, tone, vocabulary rules, structural rules, few-shot examples, guardrails) 6. Test thoroughly using real Instagram conversations, not just the ManyChat Playground, before considering the job complete 7. Document the final setup so I can make basic updates myself going forward (e.g., updating a price) Nice to Have: • Experience with PMU, beauty, or appointment-based service businesses • Experience integrating Claude or OpenAI APIs into ManyChat flows • Familiarity with Square booking systems (my pricing source of truth) Deliverables: • A fully tested, reliable AI Replies (or custom AI flow) setup live on my Instagram • Clean, organized Knowledge base entries with no duplicate or conflicting information • Short written documentation of how everything is structured and how to update it • A brief loom video or call walking me through the final setup