Description
Summary I run an AI voice booking automation business for salons (BellaAI). I have a signed, paying client ready to go live and need an experienced Make.com + VAPI.ai + Square API specialist to finish and productionize an existing system quickly. Current state: Working proof-of-concept — a VAPI voice assistant answers salon phone calls, books appointments into Square, and sends SMS notifications via Twilio. Core booking flow (VAPI → Google Sheets service lookup → Square customer/booking creation) is tested and functional. Full technical build documentation provided on hire. What I need built: Live availability checking — VAPI Tool Call (mid-conversation, not end-of-call) that checks real-time Square availability before confirming any appointment. If a slot's taken, the AI offers alternative open times live on the same call. Instant client SMS confirmation — sent the moment a booking is confirmed live on the call. No manual owner approval step. Passive owner notification SMS — FYI text only, no action required from the owner. Post-appointment feedback funnel — automated SMS/form after appointment completion. 4-5 star responses guided to a Google review; lower ratings routed privately to the owner. Bilingual voice quality (critical) — French-first greeting, English on request. Current French voice quality needs improvement — natural French-Canadian speech, not a rough translation. Please share experience with VAPI voice/model tuning for French if you have it. Service-matching reliability — real customer speech doesn't always match exact service names (e.g., "nail polish" gets misheard/extracted as just "nails"). Need a robust fallback: either stronger AI prompt-based classification, a synonym lookup layer, and/or a graceful failure path that alerts the owner instead of breaking the booking. Multi-client templating — single master Make scenario + config sheet (per-client Square tokens, team member IDs, service mappings, phone numbers) so onboarding a new client takes under an hour. Requirements: Proven Make.com experience (multi-module scenarios, Router logic, HTTP modules, error handling) Proven VAPI.ai experience, specifically Tool Calls / API Requests for mid-call actions Square API experience (Bookings, Customers, Availability Search) Bonus: natural-sounding French voice AI experience Timeline: Need delivery within 3-5 days, I have a signed client waiting to launch. Please only apply if you can realistically commit to this window. Payment: 40% upfront, 60% on delivery and successful live test. Please include: relevant past projects (Make.com/VAPI specifically), and your honest estimated timeline for this exact scope.