Description
About us: ----------- Gumtoo is a Singapore-based B2B custom promotional merchandise and corporate gifting company based out of Singapore (www.gumtoo.sg) We use Zoho as our CRM. We want to build an AI chatbot to qualify inbound leads across our website chat widget, Instagram DMs, and WhatsApp before they reach our sales team. What we need: ------------------- We need someone to design the conversation flow and messaging strategy — not the technical build. Our IT team will implement it in Zoho SalesIQ (Zobot) and/or ManyChat; you'll design the logic, question sequencing, tone, and decision tree. Scope of work: Design a branching conversation flow that distinguishes two visitor types: (1) potential leads scouting pricing/timeline for custom merch, and (2) vendors/suppliers wanting to sell to us For leads: craft a qualification sequence that naturally captures product interest, quantity, delivery country, and timeline without feeling like an interrogation. For customers looking for product information, showing them videos, images of the products and giving them concise answers based on our content (blogs, faqs and wepages) For vendors: simple acknowledgment + redirect to procurement email Design fallback/edge-case handling (vague answers, off-topic questions, non-English speakers, drop-offs mid-conversation) Deliverable format: a flow diagram (Miro/Whimsical/Figma or similar) + a script/copy document with exact bot messaging for each node Optional: recommend how bot-to-human han