Description
Summary We're an 8-figure DTC subscription brand. We're building an AI-backed customer support system on top of Gorgias (email + chat), Aircall (phone), and Skio (subscriptions), and we need one person to run the project end to end. You'll own: Scoping the build with us (we already have a data-backed roadmap — you'll refine and drive it) Hiring the specialists to build it (AI/automation engineer, workflow builder, voice-AI, QA) — writing the posts, screening, interviewing, and managing them through delivery Keeping it on track to a live, working system: AI-drafted on-brand replies, retention/save flows, chat→phone handoff, AI call review, and reporting across all three tools You're a fit if you've: - Managed a support-automation or AI workflow to launch - Hired and managed contractors on a project you owned - Worked in subscription ecommerce / retention - Got enough technical fluency to scope and vet engineering work (APIs, basic SQL, LLM tools) — you don't need to build it yourself A few screening questions (short answers are fine): 1. A support-automation or CX project you owned end to end — what did you ship and what moved? 2. Contractors you've hired and managed: how many, what roles, one hire that went wrong? 3. Your rate, weekly availability, and timezone.