Description
I am looking for a specialist with proven experience implementing CRM or omnichannel systems for businesses that sell primarily through WhatsApp Business and Instagram. I do not need someone who only connects applications. I need a complete, practical setup that allows my team to organize conversations, follow up with clients, track sales, and monitor performance without depending permanently on the implementer. IMPORTANT I am open to the most appropriate platform for this operation. The specialist may recommend Kommo, Wati, SleekFlow, Respond.io, Zoho, or another justified alternative. The recommendation must explain: * Why the proposed platform is appropriate for this business * Whether it supports WhatsApp Business Coexistence or another safe way to preserve the current WhatsApp number * Whether the WhatsApp Business mobile app can continue to be used normally * Whether Instagram can be connected * Monthly or six-month software cost * Any Meta messaging costs or additional fees * Main limitations * Why the proposed solution is preferable to the alternatives OPERATION CONTEXT * We currently use one WhatsApp Business number to assist clients in the Dominican Republic and the United States. * One employee manages WhatsApp from 8:00 a.m. to 5:00 p.m. * The business owner needs supervisor access to review metrics and monitor the operation. * We need two users initially: one operational agent and one supervisor. * We want to preserve the current WhatsApp Business number. * Insta