AI Customer Support Agent — WhatsApp/Chat Automation with Knowledge Base (RAG)
Job Details
Description
Summary Our support team spends most of the day answering the same repetitive questions — order status, policies, product details, hours. We want an AI agent that handles these automatically, so our team only steps in for cases that genuinely need a human. What we need built: An AI agent connected to our WhatsApp Business number (or live chat widget) that reads incoming messages, understands intent, and replies instantly with accurate answers Answers pulled from our own knowledge base (FAQs, policy docs, product catalog) using RAG — not generic, hallucinated responses Clear escalation logic: when the AI can't confidently handle something, it hands off to a human with full conversation context A conversation log so we have a complete record of every interaction A simple way for our non-technical team to add or update FAQs without needing a developer each time Deliverables: Working automation (n8n or Make) connected to WhatsApp Business API (Meta Cloud API or Twilio) Claude or OpenAI-powered response layer using our knowledge base Human handoff logic with a clear escalation trigger Conversation logging (Google Sheets or Airtable is fine) A short walkthrough so we can maintain the FAQ ourselves going forward
Skills
Zapier Advertising Automation CRM Automation Email Automation Lead Management Automation +4Notification History
| Channel | Type | Status | Sent | Error |
|---|---|---|---|---|
| telegram | pre_ai_job_alert | sent | Sun, Jul 5, 2026 6:43 PM | - |
User Actions
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