Description
Summary We're launching an AI agent platform — think Retell, Vapi, or Synthflow — focused on contact center and ITSM use cases. We customers in pipeline and need 2–3 implementation specialists to onboard them and handle ongoing maintenance. You'll: Configure AI voice agents, build conversation flows, and connect integrations (telephony, CRMs, ticketing) Run discovery calls with customers and translate requirements into working agents Tune prompts, handle edge cases, and provide post-launch maintenance You should have: Hands-on experience with Retell, Vapi, Bland, Synthflow, Voiceflow, or similar Strong prompt engineering and API/webhook/integration skills (n8n, Make, Zapier) Clear English and comfort working directly with business customers Nice to have: CCaaS/IVR background, ITSM tools (ServiceNow, JSM, Zendesk), telephony (Twilio, SIP). To apply: Describe an AI voice/chat agent you built for a real client — platform, use case, and the hardest problem you solved to make it production-ready. Any contact center or IT helpdesk experience? Briefly describe. Weekly availability and timezone?